Verification tools

The quality standards declared by the Casa di Cura are verified with systematic surveys, entrusted to the Quality Assurance Manager, and with the direct evaluation of those who have received care.

For hospitalization

• Waiting times between admission and surgical intervention, systematically recorded to introduce organizational corrections where needed.
• Equipment efficiency, maintained with preventive maintenance contracts, periodic checks, and a continuous monitoring procedure for each individual device.
• Patient perception, collected with an evaluation form given to each admitted person and returned upon discharge.

What is asked in the evaluation form

1. Information received and clarity of staff at the time of hospitalization request
2. Professionalism, kindness, and availability of doctors
3. Availability, clarity, courtesy, and professionalism of nursing and support staff
4. Comfort of the hospital rooms
5. Cleaning service
6. Overall functionality of the Casa di Cura
7. Quality of meals
8. Attention to pain management

The form also leaves space for free suggestions: many organizational changes have originated from there.

For outpatient services

• Systematic and sample surveys on the compliance with waiting times for service delivery
• Systematic and sample surveys on the report delivery times
• Collection of user evaluation through a form, processed by the Quality Assurance Manager
• Monitoring of any complications arising from the services

Where to read the results

• User satisfaction — the results of the forms, year by year
• Waiting lists — the recorded times for hospitalizations, outpatient, and diagnostics
• Safety of care reporting — adverse events and improvement actions