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The hospitalization booking is done by contacting the staff in charge, in person or by phone.
At the dedicated counter, clearly visible immediately after entering the Casa di Cura.
| Monday – Friday | 8.00 – 18.15 |
|---|---|
| Saturday | 8.00 – 12.30 |
Outside hours and on holidays: the same number connects directly with the Head Nurse on the first floor, also responsible for patient reception.
Automatic virtual assistant · not an operator
Write to us, we will reply
This information notice describes the methods of processing personal data of users who visit the site malatestanovello.it and is provided pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (“GDPR”) and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.
The Data Controller is Casa di Cura Malatesta Novello S.r.l., represented by the Legal Representative pro tempore.
| Registered and operational office | Via Renato Serra, 2 – 47521 Cesena (FC), Italy |
| Tax Code and VAT Number | 00377720404 |
| Business Register | FC 00377720404 – N. REA 44294 |
| Capitale sociale | € 873.000,00 interamente versato |
| Telefono | 0547 370711 |
| info@malatestanovello.it | |
| DPO | dpo@malatestanovello.it |
| Direttore Sanitario | Dott. Gianluca Bersani |
The Data Protection Officer (DPO) can be contacted at dpo@malatestanovello.it.
Within the facility, the designated data processing managers are Dr. Gianluca Bersani, Medical Director (gilube@malatestanovello.it), and Dr. Valentina Valentini, Administrative Director (vvalentini@malatestanovello.it).
The computer systems and software procedures used to operate the site acquire, during their normal operation, some data whose transmission is implicit in the use of Internet communication protocols: IP addresses, browser type and operating system, date and time of the request, pages visited, server response outcome. These data are used to obtain anonymous statistical information on the use of the site and to ensure its proper functioning and security; they are stored in system logs for the strictly necessary time and may be used to ascertain responsibility in case of computer crimes against the site.
Some functions of the site require the provision of personal data. Each form indicates the mandatory fields: failure to provide these prevents the provision of the requested service.
| Servizio | Dati trattati |
|---|---|
| Contact form and information requests | First name, last name, email, phone, message content |
| Online booking for the Analysis Laboratory | First name, last name, tax code, date of birth, email, phone, requested tests, any prescription, payment data managed by the payment provider |
| Applications “Work with us” | Personal and contact details, curriculum vitae and information contained therein, professional area of interest |
| Satisfaction surveys | Survey responses, department or service of reference, proof of consent given |
| Account registration, where activated | First name, last name, email, encrypted access credentials |
The booking of healthcare services and the uploading of a prescription involve the processing of health-related data (Article 9 GDPR). Such data are processed exclusively for the provision of the requested service, by healthcare personnel or personnel subject to an equivalent obligation of confidentiality, pursuant to Article 9, paragraph 2, letter h) GDPR. Users are advised not to enter health-related data in the free fields of contact forms, which are not intended to receive them.
| Finalità | Base Giuridica | Fornitura |
|---|---|---|
| Respond to information requests | Art. 6.1.b (pre-contractual measures) and 6.1.f (legitimate interest to respond) | Necessario |
| Manage bookings and provide healthcare services | Art. 6.1.b and art. 9.2.h (healthcare purposes) | Necessario |
| Manage online payment of services | Art. 6.1.b (contract execution) and 6.1.c (tax obligations) | Necessario |
| Evaluate job applications | Art. 6.1.b (misure precontrattuali) | Necessario |
| Measure user satisfaction | Art. 6.1.a (consenso) | Opzionale |
| Ensure security, integrity, and continuity of the site | Art. 6.1.f (interesse legittimo) | Necessario |
| Measure site usage statistically | Art. 6.1.a (consenso espresso tramite banner) | Opzionale |
| Comply with legal, accounting, and healthcare documentation retention obligations | Art. 6.1.c | Mandatory by law |
| Ascertain, exercise, or defend a right in court | Art. 6.1.f and art. 9.2.f | – |
Processing is carried out using IT and telematic tools and, where necessary, on paper, with logic strictly related to the purposes indicated and in a way that ensures the security and confidentiality of the data. The site is fully served in HTTPS with a valid certificate; account passwords are stored in an irreversible encrypted form; access to management tools is nominative and tracked; proof of collected consents is recorded in an append-only archive, protected by a hash chain and automatic integrity checks.
The personal data provided are not disseminated nor transferred to third parties for marketing purposes. They are communicated to recipient entities in their capacity as data processors (art. 28 GDPR) and/or as individuals acting under the authority of the Controller and the Processor (art. 29 GDPR), solely for the purposes indicated above.
In particular, data are communicated to:
The updated list of external Data Processors is available at the Controller and can be requested at any time at the contacts indicated in point 1.
For technical reasons, some site resources (fonts, display libraries, maps) are loaded from third-party providers. These services do not install profiling cookies but, by merely serving a file, may receive the visitor's IP address.
| Risorsa | Fornitore | Finalità |
|---|---|---|
| Bunny Fonts | BunnyWay d.o.o. (Slovenia, EU) | Site fonts, alternative to Google Fonts that does not track users |
| cdnjs / jsDelivr / Tailwind CDN | Cloudflare Inc., jsDelivr | Graphic and interface libraries |
| OpenStreetMap | OpenStreetMap Foundation | Map to reach the facility on the Contacts page |
The site does not use Google Fonts, Google Maps, Facebook's "Like" button, or other social widgets.
The site provides a virtual assistant, called Clara, which answers questions about the facility's services using only the content published on the site itself. Clara is not a person and does not provide diagnoses, clinical opinions, or prescriptions.
When you write a message in the chat, only the text you typed – along with excerpts from the site's pages relevant to the question – is sent to the provider OpenAI Ireland Ltd., which processes the response on behalf of the Controller as the data processor. Your name, email, IP address, or any data derived from your browsing are not transmitted.
Messages are not used to train artificial intelligence models and are not stored by the Controller in a form associated with an identifiable user; the provider retains them for the technical time necessary to provide the service and for its own anti-abuse checks, according to its policy. Legal basis: art. 6.1 letter f) GDPR, legitimate interest of the Controller to provide informational assistance to visitors. The use of the chat is always optional: the same information is available by browsing the site, by phone, or via email.
Data is generally processed within the European Union. If a provider involves a transfer to third countries, this occurs exclusively in the presence of an adequacy decision by the European Commission or based on the Standard Contractual Clauses adopted pursuant to art. 46 GDPR, accompanied by the necessary supplementary measures. The user can obtain a copy of the adopted safeguards by writing to the Controller.
| Dati | Conservazione |
|---|---|
| Information requests via form | 24 months from the last contact |
| Bookings and related health documentation | According to the internal procedure adopted by the Nursing Home in application of the Selection Guide for the Archives of Local Health Authorities and Hospital Companies of the Ministry of Cultural Heritage, and in any case within the terms established ex lege |
| Accounting and tax documents | 10 years (art. 2220 c.c.) |
| Job applications | 24 months from receipt, unless revoked earlier |
| Responses to satisfaction questionnaires | In aggregated and non-identifying form for statistics; identifying data is deleted at the end of the survey |
| Proof of cookie consents | Up to 24 months, as required by the regulations on proof of consent |
| System logs | Maximum 12 months, unless needed for crime investigation |
At the end of the retention period, the data is deleted or made permanently anonymous.
The site uses technical cookies necessary for its operation and, with consent, statistical measurement tools. All detailed information, the list of cookies, and instructions for modifying or revoking consent are provided in the Cookie Policy.
The Controller does not adopt automated decision-making processes, including profiling, that produce legal effects on the user or similarly significantly affect their person. The virtual assistant described in point 8 only provides information already published on the site and does not make any decisions regarding the user.
At any time, the user can exercise, within the limits provided by law, the following rights:
Requests should be addressed to the Controller at info@malatestanovello.it or to the Data Protection Officer (DPO) at dpo@malatestanovello.it. Exercising rights is free of charge, and the Controller responds without undue delay and in any case within one month of receiving the request.
The user who believes that the processing of their data is in violation of the GDPR has the right to lodge a complaint with the Data Protection Authority (Piazza Venezia 11, 00187 Rome – garanteprivacy.it) or to take legal action with the competent judicial authority.
The Controller reserves the right to update this notice to adapt it to regulatory, organizational, or technical changes. Changes are published on this page with an indication of the date of the last update, and when they concern processing based on consent, the user is consulted again. Each version of the notice is kept by the Controller in an unalterable historical archive.
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We will reply to the address you provided.
Automatically generated responses: they may be incomplete or outdated and do not replace a doctor's opinion.
The text you write is processed by an external provider to compose the response: do not enter personal or health data, yours or others.
For emergencies call 118 · Privacy policy
They apply only to you and remain saved on this device. The site works with screen readers, keyboard, and browser zoom even without changing them.
Encountered a barrier? Accessibility declaration · info@malatestanovello.it
